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Sean    
I just bought a Joinmax Digital Robot Dog kit and I cant seem to make the mini servo editor work! I am running windows xp and the instalation ran well. When I turn it on, all it does is twitch back and fourth. I tried switching between com ports, bus no luck. Please help!

 

Reply: 
Happy new year! Sean. According to your description, pls check the following: 1. Are you using the serial download cable? Ensure it's connecting correctly with computer. 2. If the dog is performing strangely, ensure the power supply is ok for it. If problem remains, could you email to TECK@robotplayer.com? Engineer can help you there. And pls give more description and pictures, which will help to explain the problem better.
jakob    
Good time for all, I have vista operating system.If I麓m starting Roboexp, it didn`t start. Can somebody help me please!!!

 

Reply: 
Happy new year! Jakob. Could you email to TECK@robotplayer.com? Engineer can help you there. And pls give more description and pictures, which will help to explain the problem better.
sushuang     
wu

 

Reply: 
Nice to see your brief message. :-) What can we do for you? We believe JoinMax will max(mize) your joys!
zead    
Hello dear , Can you give me address and tel number of my distributor (at Saudi Arabia)?

 

Reply: 
For the detail data, could you send us an email? Teck@robotplayer.com
zead    
Thank for {allah} and you , i get the solution ; it was that only change "com1" to "com3" from (device manager) can you explain pls ? .. thank you again

 

Reply: 
Dear Zead, Nice to know problem settled. USB download cable asks for a virtual com port, in your case it's com3. :) In using the USB cable, pls make sure this com3 isn't taken by other device.
zead    
Good time for all, I have vista operating system,and i set "software" type "basic RCU " , but when i make download the dialog box "Download appear , but sttil" weating devics... " , can help me

 

Reply: 
Dear Zead, You can contact the local distributor who provided you the products. It will be easier for you to get the answers. To get answer from us directly, pls email us TECK@ROBOTPLAYER.COM? And tell us following information: product number, purchase date, software version, and description of the problem you've met.
zead    
Good time for all, I have vista operating system,and i set "software" type "basic RCU " , but when i make download the dialog box "Download appear , but sttil" weating devics... " , can help me

 

Reply: 
(It's been replied. Refer to above message.)
Jonny    
Hi, i was wondeing how to get the 'RoboEXP' to work on my vista laptop, all that happens is the program stops responding. Also, can you email me the instructions on how to program the compass sensor, IT IS IMPOSSIBLE! Please Help

 

Reply: 
Dear Jonny, Could you pls try the following tthree methods: 1. In RoboExp software, click in turn "Tool", "Options", "Software Type", "XRCU". This is to ensure that you're using the right software type to match with your hardware. 2. The XRCU gets 32k storage, so pls make sure that your program is within this limit. 3. Try to operate in Windows XP or other operating system. BTW, could you pls try NOT to install ROBOEXP in system disk? If the problems remains, pls contact us at TECK@robotplayer.com. For use of compass, pls follow its manual, and if still not clear, email us and we'll provide you direct instruction.[/face]
Lukas Bosko    
I have a following problem: the program can not be downloaded or even PC with RCU connected. I think that problem is in driver, which I can not find.. I have only installed RoboExp from CD(which I forgot at home). Can anyone help me or give me some hint where to find it?

 

Reply: 
Hello, dear Lukas, Are you from Slovakia? :-) Could you pls email to me nicola@robotplayer.com? We'll help you asap.
Mohammed Itani    
I have a problem with the advanced compass. It does not give the same data every time.\ for example I turn on the robot it gaves me 358 degrees. I turn it 360 degrees it gives 70 degrees. need help Urgent Plz

 

Reply: 
Dear Mohammed, Pls follow the instruction of "User Guide of Compass JMP-BE-2611" to use the compass. If there is problems after you have done some setting to it, pls resume the original state of the module as it is produced by following section "module restoration" of the User Guide. Then turn the compass a cycle to see whether the reading ranges 0-360 degree. If the problem remains, pls contact us at Teck@robotplayer.com.
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