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Monica Prieto    
Hola me interesa comprar algunos de sus productos como puedo pedirlos con ustedes yo me ubico en M茅xico D.F. Los productos queme interesan son: Omniwheel Pack Model:JMP-BP-1264 High-power Motor 3526 Model:JMP-BE-3526 Gracias

 

Reply: 
Dear Monica, Thanks for enquiry! Reply has been made to your mailbox. Pls check, and tell what else we can do for you.
John    
Hi, I have got one problem. When I download the program to X-RCU it writes "Invalid RCU type". There is set to XRCU in options. Can you help me?

 

Reply: 
Dear John, After setting the RCU type, pls close the software, and then run it again. In this way the setting takes effect. Could you try?
John    
I have an X1RCU, and I am interested in integrating an actuator that uses air, similar to a piston. Can I know any way of doing this or getting this? I also want to know if I can program the X1RCU to send out digital signals,PWM, or program in I2C, since I can get a small electric solenoid to control the piston. Thanks Plzz reply ASAP

 

Reply: 
Dear John, There is a brand new air-actuated robot, not ready for selling yet. X1RCU can send those signals. Please email to Teck@robotplayer.com should there be any further questions. TKS.
yunn    
if i want to buy photoelectric sensor. Model:JMP-BE-1410 Can you please provide the details of this product and the manual?

 

Reply: 
Dear Yunn,    Could you tell what controller and software you're using? If you're using JoinMax program software RoboExp, there is example program, and basic operations teaching how to use.       If you get further questions, you can get into contact with our engineers via teck@robotplayer.com. Thanks.   
Chitrash    
I am from India and i want to buy your BE-1120 Light proof Gray Scale Sensor.. Pls give me details regarding the same asap... Thank you...

 

Reply: 
Dear Chitrash, Thanks for the enquiry. The product data is displayed on http://www.roboexp.com/products/list.asp?id=16. What other data do you need?   Email has been sent to your mailbox. Pls check and reply, then we can keep in contact regarding this issue.  
Bob    
Do you have any sensor that can check if an object is in its way while not needing IR or laser? An it will not be affected by IR light

 

Reply: 
Dear Bob,   The Advanced Ultrasonic Range Finder V1.1 (Model:JMP-BE-6301) should fit your need.
Rich    
I would like to get an English copy of the IC data sheet for the Robotic Dog. Im having issues with stability of the unit. Thank You

 

Reply: 
Dear Rich, Are you an engineer? You can find the IC model at the product. Your robot dog is not stable? Pls contact us at Teck@robotplayer.com, and give description of the problem. Photo and invoice will help the problem shooting too. Awaiting your contact!
Bob    
Sorry but can your motor drivers control other brand motors?

 

Reply: 
Dear Bob,     Thanks for your support to JoinMax! As long as the specifications all match, motors can be controlled by JoinMax motor driver.     But to ensure safer usage, it's suggested to use same brand products. JoinMax not only gets various motor driver, there are many kinds of motors too. If you need any help, contact us at Teck@robotplayer.com, tell your purpose, and proper items will be recommended for you!    
Bob    
I have the X1RCU But I can't seem to use separate flame sensors it keeps giving me random numbers even with the example program is there a firmware upgrade or something to fix this? Please Reply ASAP thanx :)

 

Reply: 
Dear Bob,    The X1RCU can control flame sensor. What does "random numbers" mean? Could you pls descrip it more? Better with pictures. We await your email at Teck@robotplayer.com.     Meanwhile, you can turn to your local distributor who sold the item to you, who will provide you local service.    
Low Kah Khang    
Hello I'm Kah Khang, I've entered my email into the message field already, thanks alot for your prompt reply! :)

 

Reply: 
Dear Kah Khang, Thanks. The solution is being prepared. Email is sent to you, pls get those material prepared beforehand.
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